致敬幕后英雄：三一优秀海外服务工程师和团队

金秋十月，是丰收的季节。在这个收获的月份里，三一集团海外服务团队同样硕果累累，尤其在我们的服务工程师团队中，更是涌现出了许多杰出的个人和团队。今天，怀着激动的心情，让我们一起分享收到客户真诚感谢和表扬的工程师们的喜悦吧。

Golden October in autumn is the harvest season. In this harvest month, Sany Group’s overseas service team has also achieved fruitful results, especially our service engineer team, in which many outstanding individuals and teams have emerged. Today, with excitement, let’s share the joy of engineers who have received sincere thanks and praise from customers.

客户感谢信获得者

Customer thank you letter recipients

朱黄志 Zhu Huangzhi

尼日利亚国区服务工程师朱黄志，2024年10月在客户岛上项目驻点数日，指导客户完成第一台450吨位的吊车组装，并协助客户顺利完成第一次作业，后续为客户提供系统化的操作培训直至其可以独立使用设备。通过尼日利亚第一台大吨位汽车吊的优质服务为三一打下了良好的客户口碑，收到了客户感谢信。

Zhu Huangzhi from Nigeria country region has spent several days at the customer’s island project station in October 2024, guiding the customer to complete the assembly of its first 450T crane, assisting the customer to successfully complete its first operation, and then providing systematic operation training for the customer until they can use the equipment independently. Through the quality service of the first large tonnage car crane in Nigeria, SANY has built a good customer reputation and received a letter of thanks from the customer.

逄磊 Pang Lei

津巴布韦服务工程师逄磊在接到矿区客户的SKT90S宽体车因飞轮壳油封漏油、传动轴螺栓断裂故障被迫停在矿坑中心道路，阻碍了其他车辆的正常运行，急需售后维修的诉求后，立刻驱车4小时赶到现场，在满是尘土的矿坑里，头顶炎炎烈日，在40℃的高温环境中不间断工作6小时，车辆顺利修复并投入生产，保障了客户产能需求。他在技术上一丝不苟精益求精，在工作态度上任劳任怨不计工作时长。其优良的服务态度赢得了客户的表扬，为三一集团树立了良好的企业形象。

Pang Lei, a Zimbabwe service engineer, received a request from a customer in mining area that his SKT90S wide-body car was forced to stop on the central road of the mine due to oil leakage in the flywheel shell seal and a broken drive shaft bolt, which hindered the normal operation of other vehicles and was in urgent need of after-sales repair, he drove four hours immediately to the scene, in the dusty pit under the scorching sun. Working continuously for 6 hours in a high temperature environment of 40 ° C, the vehicle is successfully repaired and put into production, ensuring the customer’s capacity needs. He is meticulous in technical excellence, and he is relentless in his work attitude regardless of working hours. The excellent service attitude has won the praise of the customer and established a good corporate image for Sany Group.

赵胜 Zhao Sheng

津巴布韦服务工程师赵胜接到矿区客户电话，现场一台SY500挖掘机因挖机回转异响，回转时声音很大，客户反馈因津巴雨季降至希望我司服务人员尽快赶到矿区修复车辆。赵胜接到诉求后立即赶赴现场，确认问题后连夜赶往400公里外的哈拉雷仓库取配件，两天内修复了客户车辆，确保了客户的生产需求。他的快速响应和忘我的工作态度获得了客户的认可，收到了客户的表扬信。 

Zimbabwe service engineer Zhao Sheng received a phone call from a customer in mining area. An SY500 excavator at the scene made a loud noise when the excavator was rotating, and the customer feedback was that due to the rainy season in Zimbabwe, he hoped that our service personnel would rush to the mining area to repair the vehicle as soon as possible. Zhao Sheng immediately rushed to the scene after receiving the request, confirmed the problem and rushed to the Harare warehouse 400 kilometers away overnight to fetch parts, and repaired the customer’s vehicle within two days to ensure the production needs of the customer. His quick response and selfless working attitude won the recognition of the customer and received a letter of praise from the customer.

樊金圉 Fan Jinyu

尼日利亚国区服务工程师樊金圉收到矿区项目需求后第一时间响应，前往客户现场，在当地网络异常，沟通异常艰难的情况下，为客户处理365H挖掘机显示屏批量故障。他争分夺秒，在客户项目开工前顺利解决了设备问题，秉承以客户为中心，为客户创造价值的服务理念，得到了客户的高度肯定，并收到客户感谢信。

After receiving the demand of a mining project, Nigeria service engineer Fan Jinyu immediately went to the customer site. Communication is extremely difficult due to the abnormal local network. To deal with the batch failure of 365H excavator display for customers, he raced against time to successfully solve the equipment problem before the start of the customer project, adhering to the concepts of customers first and creating value for customers, and was highly recognized by the customer and received a letter of thanks from the customer.

十月份优秀海外服务工程师

Excellent Overseas Service Engineers in October

Juan Carlos Vasquez Lumbi 

尼加拉瓜本地服务工程师Juan Carlos Vasquez Lumbi, 他努力奋斗在一线，以最快速度解决市场上到达的4台sat40c铰卡的问题，并向事业部反馈改善建议，得到客户一致好评。

Nicaragua local service engineer: Juan Carlos Vasquez Lumbi. He worked hard on the front line to solve the problems of four SAT40C articulated vehicles at the fastest speed. He provided feedback to the relevant BU with improvement suggestions and received praise from the customer.

Roberto

墨西哥国区服务工程师Roberto积极跟踪设备到达工地日期和时间，为了满足客户早上开工的要求，连夜开车经过5小时路程到达项目地并迅速完成SSP60C摊铺机的安装及调试工作。得到客户对三一响应速度的认可。

Roberto, service engineer from Mexico country region, actively tracked the date and time of the equipment arrival at the site. In order to meet the customer’s requirements for starting work in the morning, he drove 5 hours to the project site overnight and completed the installation and commissioning of SSP60C pavers in a timely manner to meet the customer’s requirements. He has won the customer’s recognition for Sany’s quick response speed.

Zangar and Tglgat

哈萨克本地服务工程师Zangar/Tglgat，驱车1000多公里，前往戈壁滩油田开采区，为哈萨克首套石油压裂设备进行底盘保养，获得客户好评。

Zangar and Tglgat, Kazakhstan local service engineers, drove more than 1,000 kilometers to the Gobi oil field exploitation area to carry out chassis maintenance for Kazakhstan’s first set of oil fracturing equipment, which was well received by the customer.

郭志明 Guo Zhiming

几内亚服务工程师郭志明，10月15日收到客户一台245挖机单边无法行走，正值非洲雨季，路况极差，驱车300公里跋山涉水，急客户所需，携带行走减速机到现场更换，从报修到维修完成，两天时间解决问题，得到客户领导的赞扬和对三一的肯定。

Guinea service engineer Guo Zhiming, has received our customer’s request on October 15, one side of a 245 excavator cannot work. During the Africa rainy season, the road conditions are very poor, he drove 300 kilometers over mountains and rivers, with a strong desire to meet the customer’s urgent requests. He carried a walking reducer to the site for replacement. It took him just two days to solve the problem. He was praised by the customer leadership and has won the customer’s recognition for SANY.

Service

未来的海外服务道路上，可能会伴随更多的挑战和机遇。我们坚信，只要我们的海外工程师和团队团结一致，向榜样学习，发扬三一人“穷尽一切努力，将服务做到无以复加的地步”精神，不断提升技术水平，就一定能够在未来的工作中取得更加辉煌的成绩。

The future overseas service road may be accompanied by more challenges and opportunities. We firmly believe that as long as our overseas engineers and teams are united, learn from the role models, carry forward the spirit of “make every effort to optimize service to the point of excellence”, and constantly improve the technical level, we will be able to achieve more brilliant achievements in the future work.

让我们一起向优秀的工程师们致敬，继续向他们学习，共同努力，用更加优质的服务夯实三一品牌，为客户提供更卓越的服务，让我们每个人都在这个过程中成长，为共同的理想和目标而奋斗！

Let us pay tribute to the excellent engineers, continue to learn from them, and work together to consolidate the image of Sany brand with better service, provide customers with better service, let each of us grow up in this process, and strive for our shared ideals and goals.