致敬幕后英雄：三一优秀海外服务工程师和团队！

十一月，感恩节的到来，为这个月增添了一份特殊的温情和感怀。让我们一起来感受属于三一海外服务团队的温暖瞬间，体会一线服务工程师们带给我们的无限感动与回味。

November ushers in the arrival of Thanksgiving, adding a special warmth and sense of gratitude to the month. Let’s revel in the warm moments shared by Sany Overseas Service Team and appreciate the endless touches and lingering impressions brought to us by the frontline service engineers.

客户感谢信获得者

Customer thank you letter recipients

史海波 Shi Haibo

几内亚服务工程师史海波收到客户建站需求。由于客户工期紧，灌桩急需混凝土，为了保证出料条件及调试，史海波克服雨季带来的困难，一次性完成了安装工作。此后还加班加点为客户完成了电路安装，保质保量完成了客户的安装调试需求，顺利交付。其优质的服务及勤恳的工作态度获得了客户肯定，收到了客户的感谢信。

Service engineer Shi Haibo from Guinea received customer demand for station construction. Due to the customer’s tight schedule, the pile was in urgent need of concrete, in order to ensure the discharge conditions and commissioning, Shi Haibo overcame the difficulties of the rainy season and completed the installation at one time. Besides, he also worked overtime to complete the circuit installation, and completed the installation and debugging requirements of customers with quality and quantity. His quality service and diligent work attitude won the recognition of the customer and received a letter of thanks from the customer.

彭开顺 Peng Kaishun

南非服务工程师彭开顺在接到客户需求后立刻驱车七小时赶到现场。在满是尘土的矿坑里，经过三天不懈努力，成功修复设备，使车辆顺利修复并投入生产，保障了客户产能需求。工作态度上任劳任怨不计工作时长，技术上一丝不苟精益求精。他优良的服务态度赢得了客户的表扬，也为三一树立了良好的企业形象。

Service engineer Peng Kaishun from South Africa drove seven hours to the scene as soon as he received the customer’s request. In the dusty mine, after three days of unremitting efforts, the equipment was successfully repaired and put into production, ensuring the customer’s capacity needs. Working hard regardless of the long working hours, meticulous technical excellence, and his excellent service attitude has won praise from the customer, and has also established a good corporate image for Sany.

叶贻福 Ye Yifu

南非国区港口机械服务工程师叶贻福在接到客户堆高机无法启动及正面吊断电故障后，第一时间赶到客户现场，约1小时就解决了2台设备的故障并对客户的维修人员进行了现场培训，客户对三一服务人员卓越的服务技能与积极的服务态度给予了极高的评价。

Port machinery service engineer Ye Yifu from South Africa rushed to the customer’s site as soon as possible after receiving the customer’s stacking machine could not start and the reach stacker’s power failure, solved the failure of the two equipment in about one hour and conducted on-site training for the customer’s maintenance personnel. The customer spoke highly of Sany service personnel for their excellent service skills and positive service attitude.

十一月份优秀海外服务工程师

Excellent Overseas Service Engineers in November

段文阳和陈宝荣

Duan Wenyang and Chen Baorong

越南服务工程师段文阳和陈宝荣接到客户混凝土搅拌站严重故障后迅速驱车两小时前往现场并立刻测量检查。他们拆下补水泵电柜中的变压器作为替代进行安装，搅拌站恢复运行。他们留在现场与客户团队一起整夜监控生产过程。第二天搅拌站恢复最佳产能，他们继续检查其他设备，确保所有设备正常运行。客户对两位工程师的工作表达了感谢，同时对三一客户第一、客户优先的企业精神表达了认可。

Service engineers Duan Wenyang and Chen Bao Rong from Vietnam quickly drove two hours to the site after receiving a serious failure of the customer’s concrete mixing plant and immediately measured and inspected it. They removed the transformer in the refill pump cabinet as a replacement for installation, and the mixing plant resumed operation. They stayed on site overnight with the customer’s team to monitor the production process. The next day the mixing plant returned to its optimal capacity, and they continued to check other equipment to ensure that all equipment was operating normally. The customer thanked the two engineers for their work, and at the same time recognized Sany’s customer first spirit.

冯虎和Rana Iqbal

Feng Hu and Rana Iqbal

沙特服务工程师冯虎、Rana Iqbal晚上七点接到客户变速箱无法切换至高档的服务需求后，立即前往维修车间，查明故障原因，更换因长期暴晒老化漏气的胶管，并进行多次调试，使设备恢复到最佳状态。客户对我司服务人员的专业与负责态度表示高度赞赏，并表示“三一的服务绝对是No.1” 。

Service engineers Feng Hu and Rana Iqbal from Saudi Arabia received a service request from a customer regarding an issue with their transmission that couldn’t shift to higher gears at 7 p.m. They immediately went to the repair shop, found the cause of the malfunction, replaced an air hose that had become brittle and leaky due to prolonged exposure to sunlight, and conducted multiple tests to restore the equipment to optimal condition. The customer highly praised the professionalism and responsible attitude of our service staff, stating that “Sany’s service is absolutely No. 1.”

谭元斌 Tan Yuanbin

法国国区服务工程师谭元斌收到客户信息，设备在重大工地现场出现回转和履带不工作故障，设备已停机，第二天施工现场有重大施工项目，他开车4小时凌晨三点到达施工现场，经过2小时抢修，顺利完成修复。快速的响应与忘我的态度，得到客户对三一服务的高度认可与信任。

Service engineer Tan Yuanbin from France country region received a message from a customer indicating a malfunction with the equipment at a major construction site; the rotation and tracks were not working, causing the equipment to shut down. With a major project scheduled at the site the next day, Tan drove for four hours through the night, arriving at the site at 3 a.m. After two hours of urgent repairs, he successfully restored the equipment. The quick response and dedicated attitude earned the customer’s high recognition and trust in Sany’s services.

孟凯峰 Meng Kaifeng

老挝服务工程师孟凯峰，沿崎岖山路驱车6个小时赶赴风场，连续奋战48小时，解决风电客户1600T全路面汽车起重机无法落幅与缩臂的故障，超出客户的期望。客户对孟工不怕艰苦、全身心投入的精神和精湛的维修技能表达了高度认可与赞扬，孟工再一次为三一服务第一品牌加分。

Service engineer Meng Kaifeng from the Laos drove for six hours along rugged mountain roads to reach a wind farm. He worked continuously for 48 hours to resolve a malfunction in the 1600T all-terrain crane, which could neither lower its boom nor retract its arm, exceeding the customer’s expectations. The customer highly commended Meng’s spirit of facing hardships fearlessly, his full dedication, and his excellent repair skills. Meng once again added to the reputation of Sany as the top service brand.

Choi Chanwoo

韩国国区本地服务工程师Choi Chanwoo在接到客户60吨履带吊更换平台技改需求后，立即和同事前往客户场地。技改期间，他们每天七点钟准时到达现场，直到晚上光线不足时才下班。天气逐渐变冷，三名协助人员全部感冒发烧，但也没有停止工作。几人连续作战，风雨无阻，没有休息日，确保了车辆按时交付。连续奋战十三天后，车辆顺利点火，第十五天成功交付客户。我们服务人员的专业素养，通力协作的工作能力，获得客户高度认可和赞扬。

After receiving the customer’s request for a platform modification on a 60-ton crawler crane, Choi Chanwoo, a local service engineer for the Korea country region, immediately went to the customer’s site with his colleagues. During the modification, they arrived at the site promptly at seven o’clock every morning and worked until the light is insufficient in the evening. As the weather gradually turned colder, all three assistants caught colds and had fevers, but did not stop working. They persevered and worked continuously, regardless of the weather, without any days off, ensuring the crane was delivered on time. After thirteen consecutive days of hard work, the crane was successfully started, and it was delivered to the customer on the fifteenth day. The professional qualities of our service personnel and their ability to work collaboratively were highly recognized and praised by the customer.

Service

让我们向优秀工程师学习，学习他们迎难而上的精神和精湛的技术。无论是在条件艰苦的环境中连续工作，还是在面对复杂的技术问题时保持冷静和专业，优秀工程师们总是以高度的责任感和执着的敬业精神为榜样。他们的不懈努力和卓越的技术能力，不仅赢得了客户的高度认可，也为公司树立了良好的品牌形象。我们要向他们学习，不断提升自己的专业能力和服务水平，努力成为客户信赖的专业人士。

Let us learn from the outstanding engineers, who demonstrate a spirit of perseverance and exceptional skills. Whether continuously working in challenging environments or remaining calm and professional when confronted with complex technical problems, outstanding engineers consistently set an example with their high sense of responsibility and dedicated professionalism. Their relentless efforts and remarkable technical expertise have not only earned them high recognition from clients but also established a strong brand image for the Group. Let’s emulate them, continuously enhancing our professional capabilities and service standards, and strive to become trusted professionals in the eyes of our clients.